Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We dispatch rechargeable disposable electronic cigarettes on each business day, and your order typically arrives within 1-3 days.
If your item has not yet been dispatched, you may contact us to update your address. Once your parcel has been shipped, you can redirect it using the tracking page. If you encounter difficulties resolving this matter independently, please don’t hesitate to reach out to us for assistance.
Upon shipping your order from our smoking devices store, we’ll send you an email containing your tracking information, allowing you to monitor its progress. If you do not receive the tracking email for any reason, feel free to reach out to our customer support at ask@ozgunnpod.com.
No. It is your information and we don’t need that. We never store it. It is used once transaction is processed.
The price you pay includes everything.
At the moment we ship only to Australia and New Zealand
Short answer is yes however there could be some logistical arrangements that may lead to the order being send in multiple packages.
If you need to swap an item
Returns and Exchanges
If they product is not used you can return it anytime – no questions asked.
Just send us an email we will resolve that.
Contact us on ask@ozgunnpod.com and we will take it from there
Please contact us and we will advise you.
ask@ozgunnpod.com
If your item has not yet been dispatched, you may contact us to update your address. Once your parcel has been shipped, you can redirect it using the tracking page. If you encounter difficulties resolving this matter independently, please don’t hesitate to reach out to us for assistance.
Of course however if the order is in transit there not much we can do unless you return the order
We don’t offer a pre-order option at the moment however we may reconsider our policy.