Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We ship with DHL Express every business day from NZ. It may take from 1-3 business days to receive your order.
You account will be created automatically after your initial order.
Best to send us an email or contact DHL Express service. They do allow change of the address
You receive a tracking number once your order is shipped. SMS and email will be provided
No. It is your information and we don’t need that. We never store it. It is used once transaction is processed.
The price you pay includes everything.
At the moment we ship only to Australia and New Zealand
Short answer is yes however there could be some logistical arrangements that may lead to the order being send in multiple packages.
If you need to swap an item
Returns and Exchanges
If they product is not used you can return it anytime – no questions asked.
Just send us an email we will resolve that.
Contact us on ask@ozgunnpod.com and we will take it from there
Please contact us and we will advise you.
ask@ozgunnpod.com
Since you are the receiver you can contact DHL Express and divert your package.
Of course however if the order is in transit there not much we can do unless you return the order
We don’t offer a pre-order option at the moment however we may reconsider our policy.